Testimonial see more

I thought about it a couple of weeks ago and realized that Mikare CRM was/is one of the most solid and target oriented projects I have ever worked on during my whole 9-year career.
Martin Verrev - Senior PHP developer

Tip of the day

Clients are willing to pay for something they don't understand. If they understand, they rather do it by themselves. In case it really works, of course.

River Tomera, Eesti Energia development director

CSI & NOSPAM Contract


Terms and Conditions

Our terms are designed to encourage better service and compliance with anti-spam regulations. By using MIKARE CSI, you are agreeing to the following documents, and, as such, we recommend familiarizing yourself with the following documents.

Anti-Spam Policy

MIKARE NET has a zero tolerance spam policy that we take very seriously. User accounts will be terminated if they send unsolicited email messages.

For Email Recipients, ISPs, and Blacklist Admins

MIKARE NET has a zero tolerance spam policy. User accounts will be terminated if they send unsolicited email messages. Please report any suspected abuse to abuse@mikare.net. ISPs and Blacklists administrators may contact us at csi@mikare.net. Please forward the complete email in question, including headers. You may also call (+372) 600 6000 to report abuse. If applicable, please also unsubscribe from the newsletter using the link at the bottom of the email if you no longer wish to receive emails from the sender. We will take the appropriate action against the sender of the email in question.

ISP and Blacklist Admin Relations

MIKARE NET has built relationships with many of the leading ISPs and blacklist administrators. These relationships usually involve the sharing of information regarding policies, practices and issues. If you are an ISP, mail administrator or blacklist owner and would like to get in touch with us, please email csi@mikare.net.

For MIKARE CSI Users

All users of our MIKARE CSI software must agree to only sending permission-based email newsletters as part of agreeing to the End User Service Agreement (EUSA) upon signup. This means that all recipients sent to must have opted-in to receive communications from the sending organization.

An opt-in can occur either via a sign-up form on a web site, at a point-of-sale sign-up form, or on a physical sign-up sheet. Any opt-in form should include a clear description of what will be sent and how often it will be sent. Purchased lists may not be used within the MIKARE CSI, regardless of the source or permission status.

As a user of MIKARE CSI, you may not:

  1. harvest emails from web sites
  2. purchase lists (whether they are opt-in or not)
  3. have a pre-checked field on your subscription form
  4. have a subscription form that subscribes users to an unrelated list
  5. send out unrelated offers or unrelated content to your newsletter list
  6. add an email address into a list without the subscriber's permission
  7. email someone who has requested to be removed from your list
  8. utilize a list older than 6 months without reconfirming the recipients' subscriptions

You may:

  1. send out a regular newsletter to a recipient who has opted-in to receive it
  2. send out information and content to recipients who have requested to receive content on that topic from your organization

Policy Enforcement

MIKARE NET has a zero tolerance spam policy. The strict measures we take to enforce our policy include, but are not limited to:

  1. We review and monitor large list imports. This includes a review of the list source, list age, collection methods, and confirmation practices.
  2. A member of our staff reviews each message sent to more than 50000 recipients and either will approve or reject it. This threshold is 2000 recipients for clients that have been with us less than two months.
  3. We utilize a content-checking utility to screen and flag any message that contains words common to unsolicited emails.
  4. We require a user to initial the following statement prior to each send: "I certify with my initials that all recipients granted their permission to be sent this message."
  5. A record is saved of every email that is sent through the system.
  6. Any customer found to be using MIKARE CSI for spam will be immediately cut-off from use of the product.
  7. We maintain the IP address and date subscribed for every new subscriber.
  8. Every email, whether text or HTML, contains a mandatory unsubscribe/opt-out link at the bottom of the message. This unsubscribe link cannot be removed.

Procedure for Handling Complaints

We have a no tolerance spam policy. Your account will be immediately terminated if you send spam. Spam is defined as unsolicited mass email to persons with whom you do not have a business relationship or have not requested (opted-in to) your mailing. MIKARE CSI is intended for businesses and organizations who have an established list of permission-based opt-in email addresses. We provide our product only to those who follow our strict anti-spam policy. Using the system to send out emails to addresses obtained in any way other than a subscriber opting-in to your list may incur a $100 (EUR) charge per substantiated incident (i.e. per email) in accordance with state and federal regulations.

To determine whether you have sent spam we will:

  1. review the content of the message in question
  2. review your subscriber list for patterns common to harvested lists
  3. review the spam complaint
  4. view the records to see when the subscriber was subscribed and their IP address

Procedure for Handling False Positive Complaints

We realize that it is possible for those who have subscribed to your mailings to have forgotten that they have subscribed. For this reason, we keep the IP address and date of subscription for all new subscribers. If we receive a complaint from a subscriber for which we have a record of their subscription, and the email sent to them contained the content they subscribed to, then we will notify the subscriber of the date and from which computer they subscribed from and provide a link for that subscriber to unsubscribe from your list.

Upon this type of complaint, we will notify you of the complaint, explain the action taken, and review your web site and may suggest changes to the notifications or descriptions you provide when subscribers sign up for your lists.

In the case that a subscriber who makes a complaint did not sign up through your site (i.e. was imported into the system) no IP record or date of subscription will be available. In this case, we will investigate the situation, look at the email in questions, and if it is determined that you may be sending UCE we will immediately disable the sending function on your account and we will immediately contact you by email and/or phone. As soon as we hear from you and are able to verify that the subscriber was indeed an opt-in subscriber, we will remove the sending-block.

Transfer of Subscribers

Please note that a subscriber subscribing to one of your lists does NOT give you permission to transfer them to other lists or send them content, even if it is through the same list, that differs from the content subscribed to.

 

Privacy Policy

This email privacy policy is to show our firm commitment to your privacy and the protection of your information.

Why did you receive an email from us?

If you received a mailing from us, (a) your email address is listed as being an account holder or (b) you have an existing business relationship with our account holder and have expressly shared this address for the purpose of receiving information in the future ("opt-in").

How can you stop receiving email?

Each email sent contains an easy, automated way for you to cease receiving email from the lists your are subscribed to, or to change your expressed interests. If you wish to do this, simply follow the instructions at the end of any email.

How we protect your privacy

We use security measures such as encryption to protect against the loss, misuse and alteration of data used by our system.

Data Definitions

We hold two types of data. These are a) your personal account information and b) the data of subscribers who are on your lists ('subscriber data').

Sharing and Usage of Account Information

We will never share, sell, or rent your personal account information or subscriber data with anyone without your advance permission or unless ordered by a court of law. Information submitted to us is only available to employees managing this information for purposes of contacting you or sending you emails based on your request for information and to contracted service providers for purposes of providing services relating to our communications with you.

Account Termination

Upon termination of your account, both your account data and subscriber data will be archived and removed from active usage.

Injunction Clause

If, for any reason, this policy is violated, you may obtain a legal injunction to prevent the exposure of your data.

Liability Limitation

In no case whatsoever will liability of the Company exceed the amount of monies paid for services nor with the Company be liable for indirect, special, or consequential damages of any kind to any party.

Privacy Policy Changes

If this privacy policy changes in the future, all account holders will be notified of the change at least ten (10) days before it occurs and have the option to terminate his or her account and thus have their data removed from the system.

 

End User Service Agreement (EUSA)

An EUSA is a legal contract between MIKARE NET and the end user (you, the Customer) of the Software as a Service ("SaaS") application. The EUSA details how the Software as a Service can and cannot be used and any restrictions that MIKARE NET imposes.

Read MIKARE CSI EUSA

 

Prohibited Content and Commerce

MIKARE NET prohibits the use of MIKARE CSI by any company or site that engages in any of the following:

  1. Provides, sells or offers to sell the following products or content (or services related to the same): pornography; escort services; illegal goods; illegal drugs; illegal drug contraband; pirated computer programs; instructions on how to assemble or otherwise make bombs, grenades or other weapons
  2. Provides, sells, or offers to sell or rent any mailing list
  3. Displays material that exploits children, or otherwise exploits children under 18 years of age
  4. Posts or discloses any personally identifying information or private information about children without their consent (or their parents consent in case of a minor)
  5. Provides material that is grossly offensive, including blatant expressions of bigotry, prejudice, racism, hatred or excessive profanity or post any obscene, lewd, lascivious, filthy, excessively violent, harassing or otherwise objectionable content
  6. Sells or promotes any products or services that are unlawful in the location at which the content is posted or received
  7. Introduces viruses, worms, harmful code and/or Trojan horses on the Internet
  8. Promotes, solicits or participates in pyramid schemes
  9. Engages in any libelous, defamatory, scandalous, threatening, harassing activity
  10. Posts any content that advocates, promotes or otherwise encourages violence against any governments, organizations, groups or individuals or which provides instruction, information or assistance in causing or carrying out such violence. In addition, MIKARE NET reserves the right to prohibit the use of MIKARE CSI by any company or site at its sole discretion.
  11. As always, sending unsolicited commercial email is FORBIDDEN. 

Cancellation Policy

At any time, either party may cancel a user's MIKARE NET account for any reason. The user must request cancellation by sending written notice to us here.

Amounts paid are not refundable. Subscriptions to our service are pre-paid. As such, any cancellations that occur in the middle of a payment term (month, quarter, or year depending on payment schedule) will be made effective on the final day of the prepaid term. Any email communication regarding the cancellation of an account must be from the email address on record in the account to complete the cancellation.

 

 

 


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